Shipping policy

Order Confirmation:

Once you place an order, you'll receive an email confirmation. This means we've received your order and pre-authorized your credit card. We'll then process the charges and prepare your order for shipment.

Shipping Rates and Delivery Times

Delivery and Processing Overview

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Processing Time: 1 to 3 business days (Monday to Friday)

Delivery Time: 4 to 7 business days (Monday to Friday)

Total Estimated Delivery Time: 4 to 10 business days (Processing + Delivery)

Our Shipping Partners

USPS (United States Postal Service)
UPS
FedEx
R & L Carriers

International Orders:

We currently only ship within the United States.

Tracking Information:

After your payment is processed, your order will ship within three business days. You'll receive a shipping confirmation email with tracking information within 24 hours of your order leaving our warehouse.

Incorrect Address
Please check your shipping address carefully before submitting your order. We are not responsible for undeliverable packages due to incorrect addresses. If an order is returned to us for an incorrect address, we will refund the order amount (excluding shipping costs), and you will need to place a new order.

Address Change
If your order has not yet been shipped, you can request a change of address by contacting our customer service. Once an order has been shipped, we cannot guarantee changes to the shipping address.

For further assistance, please feel free to contact us at

Phone: +1 (855) 601-5678

Email: support@oneupcleaning.com